The Kansas City, Kansas, Board of Public Utilities has introduced a chatbot to its website as a customer service improvement.
According to a BPU news release, visitors to bpu.com can get immediate answers to common questions 24 hours a day, seven days a week.
Customers who are in a hurry can use the chatbot to quickly find information they are looking for instead of scrolling through the website.
During the next few months, as more customers use the chatbot, the BPU plans to enhance its functionality to be more intuitive and helpful, according to a spokesman.
The benefits, according to the spokesman, include:
• Quick answers to common questions
• 24/7 convenience
• Website navigation help
• Enhanced resolution response
• Fast self-service experience
The launch of the new chatbot is the latest example of BPU’s dedication and commitment to enhancing the customer experience to better serve the people in the community, according to the spokesman.