New customer service hotline opens for KDOL duplicate payments

The Kansas Department of Labor has a new customer service hotline and email for residents who have been affected by recent duplicate payments from KDOL, according to a statement by the governor’s office.

The new hotline is 785-580-2602 and the email is [email protected].

“I know some Kansans have struggled to get the services they need from the Department of Labor,” Gov. Laura Kelly said. “My administration is taking an all-hands-on-deck approach to make this right. Fixing the Department of Labor won’t happen overnight, but our administration will use every resource at our disposal to improve services and get Kansans help.”

Kansans who have questions about their unemployment benefits such as Federal Pandemic Unemployment Compensation (FPUC), Pandemic Unemployment Assistance (PUA), or Pandemic Emergency Unemployment Compensation (PEUC), that are not related to the duplicate payments, should use the Department of Labor website, GetKansasBenefits.gov and the initial hotline for inquiries. The Department of Labor Hotline is 785-296-5000, and the Department of Labor unemployment insurance website is GetKansasBenefits.gov.