The Kansas City, Kansas, Board of Public Utilities is conducting a comprehensive customer satisfaction survey to identify areas for expanded or improved service across the entire utility. The initial phase includes an online survey, of both residential and commercial customers.
The survey asks about customer service practices, billing processes, product offerings, community involvement efforts, according to a BPU spokesman.
It also seeks to identify preferred customer communication methods, such as social media vs. direct mail and email vs. telephone. Once completed, the results of the survey will be used to help BPU further improve the utility’s overall customer experience, identify areas for improvement, expansion, and elimination, and to better serve the needs of its customers and Wyandotte County as a whole, according to the spokesman.
To participate in the online survey go to survey.bpu.com.