The Kansas City, Kan., Board of Public Utilities was presented with a Gold Stevie Award for “Best Website” at the 14th Annual American Business Awards gala in New York City on June 20.
A panel of judges recognized BPU for the functionality, ease-of-use, and helpful content for customers on its recently redesigned website.
Key enhancements of the site include a more streamlined and more engaging experience, part of BPU’s overall effort to improve customer service. It features responsive Web design optimization, reconfiguring Web pages across a wide range of mobile devices so as the number of devices, platforms, and browsers continue to grow, the website will be able to adapt to any smartphone, tablet or desktop computer. The site also features a simpler 2-column layout, with more prominent links to outage maps, bill payment screens and social media pages.
“Additional graphics, updated content, and new information make BPU’s website a virtual lobby where customers can go online to get answers and information anytime, as well as conduct business with us,” stated BPU Chief Communications Officer David Mehlhaff, in a news release.
Since the website’s launch late last year, user sessions have increased 12.22 percent, new visitors increased 29.68 percent, total page views increased 40.05 percent, and average session duration increased 22.89 percent. The website is online at http://www.bpu.com.
– Story from David Mehlhaff, BPU